Refund policy

Return and Refund Policy

This Return and Refund Policy outlines the terms and conditions governing returns and refunds for products purchased from our website. By making a purchase, you agree to these terms.

Eligibility for Returns

• We offer a 7-day return policy from the date you receive your item.

• To qualify for a return, items must:

• Be in their original condition as received.

• Remain in original, undamaged packaging with seals intact.

• Returns for items that are not in “Brand New” condition or have damaged packaging/seals will be subject to a 15% handling fee.

Return Process

1. Requesting a Return:

• Email info@evogames.co.za with your order number and collection address to initiate a return.

• Wait for our confirmation and a return shipping label. Items returned without prior approval will not be accepted.

2. Courier Fee for Non-Faulty Returns:

• For change-of-mind returns, where the item is not defective or damaged, a courier fee of R99 will be deducted from the refund amount.

Damages and Issues

• Upon receiving your order, please inspect the item and notify us immediately if:

• The item is defective or damaged.

• You received the wrong item.

• Contact us at info@evogames.co.za so we can resolve the issue promptly.