info@evogames.co.za

FAQs

Please read our FAQs page to find out more.

Are these products genuine and brand new?

Yes, all our products are 100% genuine and brand new. They are imported directly from the United States and classified as parallel imports. Every product comes with a full 12-month warranty from Evogames.

How long does delivery take?

We offer free countrywide shipping via Pargo. Orders are processed within 1–3 business days, and delivery typically takes 2–7 business days depending on your location in South Africa. You’ll receive a tracking number by email once your order ships.

What is your return policy?

We accept returns within 7 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them. Return shipping costs are the responsibility of the buyer. Contact us at info@evogames.co.za to initiate a return.

Will Amazon/Google smart devices work in South Africa?

Yes! Amazon Alexa and Google Home devices work in South Africa. You’ll need a Wi-Fi connection and can set your device region during setup. Most features including voice control, smart home management, music streaming, and video calls work perfectly in SA.

What payment methods do you accept?

We accept Visa, Mastercard, Ozow (instant EFT), PayFast, and Payflex (buy now, pay later in 4 interest-free instalments). All payments are processed securely through Shopify’s checkout.

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